Ohio Municipality
Public Sector
Front Line Supervisor Training
Key Challenges
There is a need to address leadership gaps, improve performance and teamwork among field supervisors and high-potential employees, and align leadership practices with the Electric Division's operational and cultural goals.
“As a utility manager, I often find myself caught up in the technical aspects of running the utility. This program provided a refocus on my most important function, that of managing our human resources and providing leadership to the organization.”
Solutions and Services
Discovery Process: Conducted in-depth analysis, including sponsor objectives, supervisor interviews, focus groups with employees and high potentials, and field visits to understand challenges.
Custom Program Design: Developed and delivered six 2-hour sessions combining peer and team coaching with fieldwork supported by app-based progress tracking.
Supplemental Initiatives: Introduced a Six Sigma workshop to address field-warehouse conflicts and planned a technical training workshop to boost recruitment efforts.
Solution Highlights
The program was fully customized based on discovery insights to address the specific needs of field supervisors and high potentials, featured engaging delivery through peer coaching, team collaboration, and technology reinforcement, and enhanced impact with targeted workshops on conflict resolution and recruitment support.
Key Benefits and Impact
High Engagement: Program received a 9/10 participant evaluation score, reflecting strong satisfaction and relevance.
Behavioral Change: Achieved 85% completion rate for peer coaching and fieldwork assignments, demonstrating high participant commitment.
Broader Impact: Reduced operational conflicts and supported long-term recruitment through supplemental workshops.
Client Trust: Positive feedback from leadership, with the Director engaging Leverage HR for one-on-one executive coaching and expressing strong trust in their partnership.
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