Multi-State Energy
Middle Market Company
Change Management
Key Challenges
A multi-billion-dollar energy provider, owned and managed by 135 municipalities across 9 states, required support for upgrading and integrating their Oracle EBS (ERP) system. The organization faced challenges ensuring smooth deployment, addressing organizational changes, and aligning internal and external communications for successful integration.
“The Leverage HR team is helping us ensure our people are fully prepared and aligned to support our process and system changes.
The team was able to gain alignment around what changes are needed and get support for those. It is clear to see that the team can connect business needs with practical solutions from front line leadership to executive leadership.”
Solutions and Services
Workshops to align stakeholder needs and map end-to-end processes.
Developed role summaries, training materials, and technical guides.
Conducted training and walkthroughs with post-go-live support and KPIs.
Solution Highlights
Collaborative workshops and mapping processes aligned departments, transparent communication materials ensured smooth transitions, a comprehensive training program empowered employees with reference materials and technical guides, and post-deployment support focused on long-term success with reinforcement tactics and KPIs.
Key Benefits and Impact
Improved Organizational Readiness: The precise role design and process mapping ensured that teams understood their responsibilities and the new system.
Successful Deployment: The employee training program received high confidence ratings, with a score of 4.6/5.0 in readiness for go-live.
Sustained Success: Post-go-live strategies and KPIs supported long-term adoption and performance.
High Engagement: Stakeholder needs were addressed through tailored workshops and communications, fostering a smooth integration.
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